When can I make a complaint?
Complaints should be made as soon as possible. In the case of missing elements, the time is 2 weeks. Check the bed for damage and missing elements in the presence of the courier. If there are any missing elements in the package, we will send them to your address. We are obliged to consider your complaint within 48 hours from its receipt.
How can I make a complaint?
The e-mail should include as much information as possible:
- first name and last name,
- purchased bed model,
- detailed description of the problem,
- photos of damaged elements,
- telephone number.
How can I return the product?
* Your money will be refunded to the same bank account number from which we received the payment as soon as we receive the complete product.
** Returned product cannot bear traces of use, and the costs of return (shipment) are borne by the Buyer.
*** You can use the agreement withdrawal form available at this link and then send it back to us (by e-mail or post).
How much time do I have to return the product?
You have 14 days from the date of receiving the product.